Confidentiality & Privacy Policy

We're committed to keeping you & your details safe

Canadian law protects the relationship between a client and a peer counsellor, and information cannot be disclosed without written permission. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken. Some exceptions include:

Suspected Abuse

The counsellor is required to report any suspected child abuse, dependant adult abuse, or elder abuse to the appropriate authorities immediately.

Threats of Violence

The counsellor is required to notify the police if a client is threatening serious bodily harm to another person.

Threats of Self Harm

The therapist will make every effort to work with the individual to ensure their safety if a client expresses intention to harm themselves. However, if an individual does not cooperate, additional measures may need to be taken.